If you’re considering a platform lift for your building, you’ve likely realised it’s not a decision to take lightly. From ensuring accessibility to complying with building regulations, there’s a lot to think about. But how do you choose the right provider? Asking the right questions can save you time, money, and future headaches.
Here are seven essential questions to guide your decision-making process.
1. What Types of Platform Lifts Do You Offer?
Not all platform lifts are the same. Some are designed for residential properties, while others are built for commercial or public spaces. There are vertical platform lifts, inclined lifts for staircases, and even outdoor options. Before committing to a provider, make sure their range aligns with your needs.
For example, do they offer lifts suitable for tight spaces? Are there customisable options to fit the aesthetic of your property? A good provider should walk you through the pros and cons of each type so you can make an informed decision. If they only push one solution, that’s a red flag.
2. Are Your Lifts Compliant With Local Regulations?
This one’s critical. Platform lifts need to meet strict safety and accessibility standards, which vary depending on your location. In the UK, for instance, they must comply with the Equality Act 2010 and relevant Building Regulations like Part M.
Ask the provider to explain how their lifts meet these standards. If they can’t provide clear answers—or worse, don’t seem familiar with the regulations—it’s best to walk away. A reputable company like Alliance Platform Lifts will prioritise compliance and ensure their lifts are safe and accessible for all users.
3. What’s Included in the Installation Process?
Installation is more than just fitting the lift. It’s about making sure the process is seamless and tailored to your building. Find out what’s included in their service:
● Site surveys – Do they inspect your property to determine the best solution?
● Customisation – Can they adapt the lift’s size, colour, or design to match your space?
● Timelines – How long will the installation take, and will there be disruptions?
A good provider should handle these details without you having to chase them. If they’re vague or make promises that seem too good to be true, dig deeper. You don’t want to be left with unexpected surprises mid-project.
4. What Support Do You Offer Post-Installation?
Once the lift is installed, what happens next? This is where aftercare comes into play. Platform lifts, like any mechanical system, need regular maintenance to stay in top condition. Ask the provider about their post-installation services:
● Maintenance plans – Do they offer scheduled servicing to keep your lift running smoothly?
● Emergency repairs – How quickly can they respond if something goes wrong?
● Warranty – What’s covered, and for how long?
Reliable aftercare ensures your lift remains safe and functional for years to come. Without it, even the best-installed lift can become a liability.
5. What’s Your Track Record?
Experience matters. A provider with a solid history of delivering platform lifts is more likely to understand the challenges and nuances of your project. Don’t hesitate to ask:
How long have they been in business?
What types of clients do they typically work with?
Can they provide references or examples of past projects?
A reputable company will be transparent about their experience and happy to share success stories. While you don’t need a lengthy portfolio, knowing they’ve handled similar projects can give you confidence in their abilities.
6. What Are the Costs, and What Do They Cover?
Budget is a key factor in any project, but it’s important to look beyond the headline price. Some providers offer low upfront costs but tack on hidden fees later. To avoid surprises, ask for a detailed breakdown:
Is installation included in the price?
Are there additional costs for customisation?
What about maintenance and servicing fees?
Transparency is a good indicator of trustworthiness. If a provider is reluctant to give a clear answer or tries to rush you into signing, take it as a warning sign. A good lift provider will respect your need to budget effectively.
7. How Do You Ensure Safety During and After Installation?
Safety should always be a top priority. During installation, measures should be in place to protect both the installers and the building’s occupants. After installation, the lift itself needs to be safe for everyday use.
Ask the provider to explain their safety protocols. Do they follow industry best practices during installation? How do they test the lift before handing it over? Reassurance on these points can make all the difference in your peace of mind.
Making the Right Choice
Choosing a platform lift provider doesn’t have to be overwhelming if you know the right questions to ask. By focusing on these seven areas—types of lifts, compliance, installation, aftercare, experience, costs, and safety—you can narrow down your options and find a provider that truly meets your needs.
Remember, a platform lift isn’t just a functional addition to your property; it’s an investment in accessibility and convenience. Take the time to assess your options, and don’t be afraid to ask tough questions. A reliable provider will welcome them and guide you through the process with confidence.
When it’s all said and done, the right provider will leave you with more than just a lift—they’ll give you peace of mind knowing the job has been done properly.
